Service status information is not available for your services

We have 82 Comcast accounts linked. Sometime last fall whenever I would try to go to the Service Status Center I would get this message "Service status information is not available for your services" This page used to work. I have mentioned it on a few calls to support for other issues but it is still not resolved. How do we get it working again?

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Comcast_BrianA

Official Employee

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38 Messages

4 days ago

user_ead4e2 Please send us a direct message with your full name, business name, full address, and last four digits of your account number or full phone number.

• Click "Sign In" if necessary
• Click the "Direct Messaging" icon in the top right corner
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list
• - An "Comcast Business" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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Customer Service

user_ead4e2

Service status information is not available for your services

Comcast_BrianA