Security PIN Validation Error

I have the same frustrating problem.  So annoying.  You are not alone.

HI Customer1400.  I have updated the credentials of the primary email on this account.  Try your access again.  Please let me know if you still have issues.

Thank You

Hi adanna.  Please see you private message for additional information concerning this issue.

Thank You

I am still having the same problem.  I tried from several different places where it asks me to use the Security PIN and get the same validation error everywhere.  In each place I tried witht he new PIN that was sent when I recreated it as well as the original I was sent...   Oh, I guess I should also mention I have multiple accounts under this login and some of those are fine (don't need a PIN to see the bill history and such).  It is only a few of my accounts that are causing problems.

Hello Customer100

Can you please sent me a private message with your account number so we can investigate your issue further?

Thank you

I sent the requested email on Friday... just checking if there is any updated.

Any update?

Sorry for the delay,

Can you please try to login and view the past bills now?

Thank you

Great, it is working.  Thanks for your help!

Hello, I am the same user but now trying to get the bill history one some other accounts I have under a different login.  I am running into the exact same problem.  I have a few accounts where I am able to see the history and on another I was actually able to use the PIN.  However, on several others I get the same Validation Error when trying to use the PIN.  When I click to reset the PIN, it keeps emailing me the exact same one and it doesn't work.  Hopefully whatever was done to resolve this under my other login can be done here as well.  Thanks in advance.

Ok. I added another account to this login and AGAIN get a PIN Validation Error when I trie to get access to the bill history...

PLEASE tell me what I have to do to avoid getting this error EVERY time I add a new account.  Over the next few months I will be adding quite a few new accounts and generally when I do, there are already prior bills and the past due balance needs to be paid.  I can't pay the past due balance without the supporting bill.  I need your help to help me get you paid.  Why does this have to be so difficult?

As mentioned in my other post under a different login, I am having the same problem there too!

Hello Customer1400,

Can you please check your account again and see if you can see it?

Thank you

Hello Customer1300

Can you please send me a private message with your account number so we can investigate your issue further?

Thank you