Visitor
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4 Messages
Returned Equipment Fee Stuck on Bill
I switched to my own modem for my Comcast business account and returned the Comcast equipment, but I'm still being charged the equipment fee. I have an image of the return receipt. Multiple attempts to talk to reps on the phone has not resolved the issue. Is there anyone here that can help?
coreyg
Visitor
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4 Messages
11 years ago
Great, sending now.
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CC_Jacob
Official Employee
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869 Messages
11 years ago
Hello coreyg welcome to the forum,
I'm sorry to hear that the modem fee was not removed from your account. Can you please send me a private message with your account number so that we can investigate your issue?
Thank you
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coreyg
Visitor
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4 Messages
11 years ago
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CC_Jacob
Official Employee
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869 Messages
11 years ago
Sorry for the delay, I have not yet received an update but I did reach back out for an update. I will let you know once I receive an update.
Thank you for your patience.
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coreyg
Visitor
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4 Messages
11 years ago
Thanks Jacob - someone called last week to get it cleared up and my new bill shows that it has been fixed.
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CC_Jacob
Official Employee
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869 Messages
11 years ago
Glad to hear that it was finally resolved. Please let us know if you have any questions.
Thank you
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