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1 Message

Monday, August 3rd, 2026 3:11 PM

Requesting Executive Resolution: $3117 International Roaming Bill Over eSIM Setup Error.

I am requesting an Executive Resolution to a $3,117 international roaming bill on my Xfinity Mobile account. Due to an honest technical error during an eSIM configuration, my device accidentally routed secondary data over the Comcast Business network. I am a customer in good faith and proactively reached out to Comcast Business offering to retroactively buy an international data package to cover the usage, but frontline support denied it. Furthermore, Comcast Business permitted a massive, financially crippling $3,117 balance to accumulate without protecting the consumer by cutting off the data line or properly enforcing the $100 international overage notification threshold. I request a one-time executive credit or a settlement adjusting the bill down to what an unlimited international roaming rate would have cost for that period.

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Official Employee

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66 Messages

2 hours ago

user_db53ef We do apologize for the stress and financial hardship caused by the international roaming charges on your account. Thank you for bringing it to our attention, we can open a ticket to the Comcast Business Mobile Team for an investigation, and review.
Please send us a direct message, so we can gather your account details. 
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the ""Start new conversation" (pencil and paper) icon
• Type "Comcast Business" in the "To:" line and select "Comcast Business" from the drop-down list 
• Type your message in the text area near the bottom of the window
• Press Enter to send your message 

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