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Requesting Executive Resolution: $3117 International Roaming Bill Over eSIM Setup Error.
I am requesting an Executive Resolution to a $3,117 international roaming bill on my Xfinity Mobile account. Due to an honest technical error during an eSIM configuration, my device accidentally routed secondary data over the Comcast Business network. I am a customer in good faith and proactively reached out to Comcast Business offering to retroactively buy an international data package to cover the usage, but frontline support denied it. Furthermore, Comcast Business permitted a massive, financially crippling $3,117 balance to accumulate without protecting the consumer by cutting off the data line or properly enforcing the $100 international overage notification threshold. I request a one-time executive credit or a settlement adjusting the bill down to what an unlimited international roaming rate would have cost for that period.


Comcast_MartinA
Official Employee
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66 Messages
2 hours ago
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