Renew contract

Which is who? 

The last person I communicated with about my service is no longer with the company. 

Sales told me they can only handle new business - not retainment of existing business. 

Thank you for clarifying, @argiope. I'm sorry to hear you haven't been able to get through to someone who could help. If you like, I would be more than happy to submit a request to have someone contact you directly. If you could send our team a direct message with your full name, business name, and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Business Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.