Really no way to just fire off a quick support request message?
Apologies in advance for my orneriness here, but I'm really frustrated .
- I experienced at least four hour+ unplanned downtimes last quarter on my business internet.
- After considerable respectful but lengthy haggling, I negotiated a... whopping $20 credit for what was a massive inconvenience (I often work from home).
- More than a month later, I see the credit was never applied to my account.
I don't feel like navigating through a phone tree again or going through auth + chit-chat and the like in a live chat.
Is there really no "send message" facility for business customers? I hate to be That Entitled Guy, but I hope you can realize why I'm pretty fed up at this point :-(.