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New Contributor

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6 Messages

Thursday, October 27th, 2022 5:57 AM

Really no way to just fire off a quick support request message?

Apologies in advance for my orneriness here, but I'm really frustrated .

  • I experienced at least four hour+ unplanned downtimes last quarter on my business internet.
  • After considerable respectful but lengthy haggling, I negotiated a... whopping $20 credit for what was a massive inconvenience (I often work from home).
  • More than a month later, I see the credit was never applied to my account.

I don't feel like navigating through a phone tree again or going through auth + chit-chat and the like in a live chat.

Is there really no "send message" facility for business customers?  I hate to be That Entitled Guy, but I hope you can realize why I'm pretty fed up at this point :-(.

New Contributor

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6 Messages

3 months ago

(Related: My neighbors who also have Comcast were so upset about the downtime situation that our HOA is now exploring an agreement with AT&T to bring Fiber to our community)

Official Employee

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9 Messages

3 months ago

Hello @ThatAdamGuy! Thanks so much for taking a moment out of your night to leave a post on our Business Community Forum. If you could send our team a private message with your full name, the business name, and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

 

New Contributor

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6 Messages

3 months ago

Sent, and thank you!

New Contributor

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6 Messages

3 months ago

Update:

The issue was caused by my failing to drill down into my billing statement details.  I've already apologized to Chelsea in private messaging, but also figured it was only fair to note my mistake here.

Official Employee

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8 Messages

@ThatAdamGuy We appreciate your time and willingness to work with us, and we're always to help!