New Contributor
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3 Messages
Problem with representatives
My issue started in the beginning of July. I called Comcast Business to renegotiate my bill. The representative promised me that HGTV would be included if I downgraded my tv package to save $$. I own a small training gym for women and its a very popular channel. He told me it would be included - I aksed explicitly - it wasn't. I called a few weeks later to change my channel package back so I could add HGTV back in. I ended up being charged $800 for a midmonth change and a prorate on this current bill. My internet speed was increased and my bill went up?? I was lied to twice.
The representative I spoke with today told me that I would recive a call from the last representative that handled my most recent contract - he is the only one who could change it. That was hours ago. I don't know who to contact to get a straight answer. These are sneaky business practices. I just want my refund and a fair price.
Comcast_Richard
Official Employee
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63 Messages
11 hours ago
I'm very sorry for the inconvenience and frustration this situation has caused, @Stephtap18 . I can certainly understand your concerns regarding the changes to your services, the unexpected charges, and the lack of follow-up you were expecting. I'd be happy to take a closer look into this for you. Please send us a Direct Message with your full first and last name, business name, service address, and account number. Once we have that information, we'll review the account details and work with you to find the best resolution possible.
Click "Sign In" if necessary
Click the "Direct Messaging" icon in the top right corner
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business"
- As you are typing a drop-down list appears. Select “Comcast Business" from that list
- A “Comcast_Business" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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Stephtap18
New Contributor
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3 Messages
11 hours ago
Thank you - where do I find the direct message?
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