Primary User email address - how do I get it changed/updated?

Hello,

I have Comcast Business Internet for my small company. When I started, the only email address I had was a temporary "internet" based account. I would like to update my account to reflect my business email address so that e-bills come to the right place.

I have tried Comcast Technical Support and they tell me it is not possible for them to change the email address on file. Can you help?

If it is not possible to change it, would the other solution be to close the account and open up a new one?

I hope not to have to resort to the inconvenience of shutting down and opening account, but if that's the only way to fix the problem then so be it.

Please let me know.

Thanks,

David

Responses

Accepted Solution

CC_Jacob

Official Employee

•

869 Messages

10 years ago

Hello dbradburn welcome to the forum,

I would be happy to assist with this issue. Can you please send me a private message with your account number and what email you would like to be primary?

Thank you

0

Accepted Solution

CC_Jacob

Official Employee

•

869 Messages

10 years ago

Hello Kperron,

I'm very sorry to hear about the difficulties you have received with getting your primary user changed. Please feel free to send me a private message with your account number, current primary user, and what user you would like to be set as primary.

Thank you

0

Accepted Solution

samie100

New Member

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1 Message

9 years ago

0

Kperron

New Contributor

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2 Messages

10 years ago

Hello Jacob - Can you help me do this as well? I have called customer service 6 times, yes, 6 times about this issue. Each time I get passed around to several techs and at the end of each call i get a promise that it's fixed and that it takes 48 hours to see the changes reflected on the website. It has been three months since I started this and it is still incorrect. I have spent hours trying to get this updated with no luck. Thanks.

0

csfy15

New Member

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1 Message

10 years ago

Are you still the person to change primary user & email address?

thanks.

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CC_Jacob

Official Employee

•

869 Messages

10 years ago

Hello csfy15 welcome to the forum,

I would be happy to assist you with getting your primary user changed. Please send me a private message with your account number, your current primary user, and who you would like to be your new primary user.

Thank you

0

RdzProductions

New Member

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1 Message

10 years ago

I need help changning my primary email address on my account. Is there anyone who can help me?

0

CC_Jacob

Official Employee

•

869 Messages

10 years ago

Hello RdzProductions welcome to the forum,

I would be happy to assist you with getting your primary user changed. Please send me a private message with your account number, your current primary user, and who you would like to be your new primary user.

Thank you

0

belleislepizza

Visitor

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1 Message

10 years ago

Hi, we are also having the same issue. Can you please help me change the email address for the "Primary User?"

Thank you,

Leor

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CC_Jacob

Official Employee

•

869 Messages

10 years ago

Hello belleislepizza

I received your private message. Please check you messages for further details on your request.

Thank you

0

BayAreaRadioUser

New Member

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1 Message

10 years ago

Are you able to help me change my primary user as well?

0

CC_Jacob

Official Employee

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869 Messages

9 years ago

I received your private message, please check your inbox for further details.

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Big_John

New Member

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1 Message

9 years ago

I also need my primary email address changed.

It isn't valid anymore.

But how do I send you a private email with my data?

Many thanks

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Jboyd350

New Member

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2 Messages

9 years ago

I have same problem, I now have 3 different account; 2 business and 1 residential, that all had to be set up wth unique primary user email addresses. Customer phone support is HORRIBLE, 3 hours spent and they threw me over the fence to chat support, who thre me over the fence to fend for myself. I'm about to leave Comcast all together just simply because of their lack of customer support for business accounts and go with a local competitor if this can't be fixed. I'm in IT and know it can. Help me please. Extremely frustrated!!!

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Jboyd350

New Member

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2 Messages

9 years ago

Yep, that's what I thought. No response....

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