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nnraza's profile

Visitor

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1 Message

Monday, April 13th, 2020 8:00 AM

Prepaid Visa Giftcard

Hi,

I signed up for business internet in April 2019. This was for the new construction. Comcast delayed due to their construction and we finally got our services on Dec.19 2019. I was suppose to get a $300.00 giftcard. I was told it takes about 60 days. When I called after 60 days I was told it can take 6-9 weeks after 60 days. Bottom line I still have not received this giftcard yet. I was told to check the status online on fulfilment link it still says no offers are found. I have emailed the sales rep, no reply back. I sent the contract to tristar and they said it can take another 2-4 weeks. But on fulfilment link it still says no offers found. Our business is shutdown for over 4 weeks now and this $300 giftcard can help us. If anyone can give straight answer about this giftcard and expedite it, I would greatly appreciate it.

Thanks

Syed Raza

786 Z Rentals

Problem solver

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348 Messages

5 years ago

Hi there, thanks so much for taking the time to reach out to the Digital Care Team here through the forums and we are sorry for the delay. I am sorry to see that you are getting mixed information about your gift card and you have reached the right team to help. Can you please send us a private message with your name, the full address, and the account number?