Power outage compensation

I own a business and internet runs my phone, cash registers, credit card machines, security cameras and emails which are all necessary to operate it. This is the second day of internet interruption due to outages. I’m loosing money for the business because of the inconvenience to customers. They can not call me, I can not run credit cards?!?!? I would like some compensation for this. Please let me know who to talk to.

Katie

Responses

Comcast_Ken

Official Employee

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128 Messages

5 years ago

divaatheart, appreciate you posting on the forums about your service interruption. I know this has been a major inconvenience and we'd be happy to apply a credit for the time you were down. Are you up and running now?

Please send me a private message with your full name, address, and phone number associated with your business so I can look into this.

Ken

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divaatheart

New Member

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2 Messages

5 years ago

Hi Ken,

Thank you for getting back to us. Yes, it’s back to normal now. How do I privately message you?

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Comcast_Ken

Official Employee

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128 Messages

5 years ago

divaatheart, hey there, glad the service is back to normal now. Let's make this right.

If you click my name (comcastKen) it'll bring you to a new page where you can then send me a private message (you must be logged in to do so).

Ken

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