Porting Issues

We are trying to port numbers but Comcast Business is rejecting two of the phone numbers. I have called Comcast Business support several times regarding this but am told they have no way of escalating a message to their internal porting team. There are multiple PONS for the same customer account. We need to remove the pending order so the new one can be processed.

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U

user_33eb4d

New Contributor

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2 Messages

2 years ago

Comcast,

It has been two days since I posted this. May I please have a response?

Thank you.

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CC_Valerie

Recognized Contributor

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26 Messages

Hi there, @user_33eb4d, thank you for taking the time to post on our Comcast Business Forums. I understand you are experiencing issues with porting over two phone numbers for our business account. I would like to take a closer look into the account with you, please send us a direct message with your full name, business name and service address.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Comcast Business" in the to line and select "Comcast Business" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I no longer work for Comcast.

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2 years ago

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