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ManagerKiferline
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New Contributor

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1 Message

Wednesday, November 26th, 2025

Phone Line Issue

Same experience here.

I have a line that keeps getting removed from my account, then I have to call and have it added back. Then they tell me to check the connection to the modem for loose wires.

As if this is the cause of the phone number being removed from the account.

Incompetence and lack of desire.

Question

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Updated 

4 months ago

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Comcast_MartinA

Official Employee

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59 Messages

4 months ago

 

ManagerKiferline Thanks for reaching out! We would be more than happy to have an investigation opened for you. Please send us a direct message. 
 
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Comcast Business" in the "To:" line and select "Comcast Business" from the drop-down list 
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

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