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user_jcn143
1st Topic

New Member

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2 Messages

Monday, November 9th, 2026 4:39 PM

Passkey Feedback

  1. I'm no authentication expert but I'm reasonably certain there's a problem with your passkey support. When I create them they're bound to the business.comcast.com domain. But your login systems want them bound to the login.business.comcast.com domain.
  2. Passkeys should not be a second factor. They should be the only factor. I should be able to log in with just a passkey.
  3. I wish there was an email address I could write with feedback like this

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50 minutes ago

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Comcast_Paula

Official Employee

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34 Messages

3 hours ago

Hello! Thank you for sharing your feedback with us regarding the passkey support for accessing the Comcast business account. I would be happy to share this with our business and security teams to help make the process easier. Is this a passkey that is created when you sign in from a specific browser?  

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user_jcn143

New Member

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2 Messages

Yes. I created it with Google Chrome on Arch Linux.

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2 hours ago

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Comcast_Janelle

Official Employee

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38 Messages

 We will be happy to look at this further and make a ticket. Please send us a direct message with your full name, business name, full address, and phone number. By clicking the "direct messaging" icon in the upper right page of our forum page. Once you click on that, input our shared handle (Comcast Business) to send us a private message.• Click "Sign In" if necessary 
• Click the "Direct Message" icon in the top right corner
• Click the "New message" (pencil and paper) icon 
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there 
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list 
• - An "Comcast Business" graphic replaces the "To:" line 
• Type your message in the text area near the bottom of the window 
• Press Enter to send it

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50 minutes ago

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