Pairing Comcast Business Mobile SIM with a new device

Hi, Richard. I think what you're referring to is what I already tried that isn't working. I log into Comcast Business My Account portal, follow the link to Manage Mobile Service, then the Devices tab. The only Bring Your Own Device link there takes you to a marketing page for new service and getting a quote, not changes to existing service. But the page does list the tablet and a message "Looks like Tablet's SIM was transferred to a different device. This can cause trouble with features like mobile hotspots and voicemail. Review your SIM details to understand your options." I click "SIM Details" and it shows the tablet and new device (iPhone) IMEIs with a button to "Pair SIM". When I press this button it takes me to a page that says "Pairing SIM" with a spinning circle thing as if it's doing something and I just need to wait a bit but it just hangs there forever. That's why I called support, got the runaround, and subsequently posted here.

Thanks

Thank you so much for this additional context on your situation, user_c95cfd. It sounds like you've done a lot of troubleshooting already, and we'd love to help in a more 1-1 capacity to review the account, and tickets already made, and get to a solution that will allow you to enjoy this iPad to its fullest potential. 

Click the "Direct Message " icon in the top right corner Click the

"New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person"

Instead, type "Comcast Business" there

- As you are typing a drop-down list appears. Select

"Comcast Business" from that list

A Comcast Business" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

Hi, Alfonso. It's an iPhone, not an iPad (one of the reasons the phone support person gave for refusing the change the IMEI was I was putting a "tablet SIM" into a phone, despite the fact I'm only using it for data just like the tablet and the iPhone is configured as such). I seem to be unable to DM "Xfinity Support". When I type in "Xfinity Support" a bunch of names with "support" come up that it wants me to select, none of which are "Xfinity Support" (and, I imagine, are illegitimate accounts trying to trick people).

Apologies on that, those were instructions for the residential forums system, but I've updated my prior messaging with the correct pathing for Comcast Business.