Outage

No service in my restaurant. I need an emergency escalation. I am a business customer with a critical service outage affecting my point-of-sale system, phones, and televisions. Sunday is Mother's Day — one of the highest-revenue days of the year. A Tuesday appointment will cost my business thousands of dollars. I need this escalated to a supervisor and I need an emergency dispatch.

Responses

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Comcast_Matthew

Official Employee

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17 Messages

1 day ago

Hello @Fratellos_Prime_Steakhouse sorry to hear you are experiencing an outage. We'd be happy to take a look at what escalations we can make for you. Please send us a direct message with your full name, the business name and the service address.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Comcast Business" in the "to" line and select "Comcast Business" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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Customer Service

Fratellos_Prime_Steakhouse

Outage

Comcast_Matthew