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user_845067
1st Topic

New Member

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2 Messages

Saturday, May 30th, 2026 10:57 PM

Ongoing efforts made to cancel business services that were requested a month ago.

Retention department and disconnection pending were on my record each time I called in to Comcast Business .  Now a month later and I’m having to request another cancellation of services and all over again. 

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Updated 

10 days ago

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Accepted Solution

Comcast_AmandaB

Official Employee

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42 Messages

13 days ago

 

user_845067 Thank you so much for stopping in for help with your disconnect request. There is a 30-day advance notice required for our Business accounts. We do have limited access to business account billing, but we are able to assist with basic troubleshooting and basic information. If you need additional assistance with your request, let me know, and we can make sure you get the help you need.

 

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user_845067

New Member

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2 Messages

Good morning 

Thank you for reaching out to me I appreciate you. I do need help with this issue please. I had started this request in April, and have not had this resolved. When I spoke to a rep yesterday they told me my account no longer showed “pending disconnection” and advice for me to call back in on Monday. 

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12 days ago

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Comcast_JustinM

Official Employee

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7 Messages

We can take a closer look to confirm the status of the account, @user_845067. Please send our team a direct message with your full name, business address, and business name.

To send a direct message:
 
Click "Sign In" if necessary
 
• Click the "Direct Message" icon in the upper right - it looks like a chat bubble
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Comcast Business Support" in the "To:" line - do not use the Employee's name!
• Type your message in the text area near the bottom of the window
• Press Enter to send it
To expedite your request, we ask that you please include your name, the business name, and the service address

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12 days ago

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user_f5252a

New Contributor

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1 Message

10 days ago

I tried cancelling our coax service last month as our fiber was installed and the coax was only a stop gap. Returned the hardware as instructed. Received a bill today. Was finally connected with someone after six call attempts because the billing number's automated robot voice is malfunctioning. Was told our cancellation is still in progress from 5/18 and the representative "strongly advised" not paying the bill and in a few months I'd see our enterprise account brought current. 

The enterprise billing robot answering service keeps saying "i didn't quite get that" after successfully accepting the account number input, as if it thinks you said something to it. I even tried muting my phone after inputting my account number and it still kept asking me to "say it again." 

Tried calling the number for my account rep that's listed in our business portal. "Thank you for calling Comcast. This is an unassigned number. Please contact customer support."

That's a wild system they've got over at Comcast. "Trust us, bro, everything's fine just call back later."

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