No assistance with Billing issue via mail, chat or phone!

Our bill dated 4/14/14 lists our payment received the prior month of $284.51 -- the amount we owed.  However, right under the "payment-Thank You 03/29   $284.51 it says "Payment Correctio 04/11  $185.42.  So basically, Comcast received $284.51 but is only going to give us credit for $99.09 of the payment.  The $185.42 was put on our bill as a past due amount -- even though we paid it.  I sent in a payment for what we owed (I did not pay the $185.42 again) I sent along with our payment a letter explaining what had appeared on my bill, plus a copy of the cleared check for $284.51.  Yesterday my bill came.. yep still says we have a $185.42 past due amount + some added late fees. I have attempted to chat w/comcast -- they will apparently only do that with residential customers.  So... I attempted to call the business billing line which is busy, busy, busy. 

Hoping someone who works for comcast business might give us a call back, an email back, something hint!

Colleen Sims

Tonne Transport, Inc.