Skip to main content
user_b8aba9
1st Topic

New Member

 • 

1 Message

Wednesday, October 21st, 2026 8:35 PM

No access to my account

I have access to the page with my email address and my password , but when I try to enter to my account, a message to an old number is made to validate it is me. I do not have that number anymore. What can I do to access my account?

Question

 • 

Updated 

2 hours ago

1

1

0

Oldest First
Selected Oldest First
Comcast_ThomasD

Official Employee

 • 

59 Messages

2 hours ago

 

Hello, user_b8aba9! Thank you for choosing Xfninity and joining us here on the Forums. It sounds like you need to update your contact information on your Xfinity account. When you have a moment can you follow the steps in the article and let me know if it helps? Thank you.

Update your Xfinity account contact information and preferences online

 

0

0