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user_471468
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Wednesday, March 4th, 2026

New bill for an account that has been closed/disconnected

I received a bill today for a an account that has been disconnected (11/2024) and refunded (Aug/Sep 2025) for services. Why am I receiving a random bill for a disconnected account? 

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3 days ago

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Comcast_Gabriel

Official Employee

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326 Messages

3 days ago

@user_471468,

Thanks for reaching out. I can completely understand why receiving a bill for an account that was disconnected in November 2024 and fully refunded in August/September 2025 would be concerning. You absolutely shouldn’t be getting random charges for an account that’s been closed and settled. You've reached the right place. Over social media, we are a team of experts who are dedicated to resolving billing concerns. We can help get this cleared up as quickly as possible. To start, could you share a bit more about the bill you received? Specifically:

  • What is the bill date and statement period showing on it?
  • What is the charge for (equipment, service, fees, etc.)?
  • Does the bill list the old account number, or does it look different?

This information will help me determine whether the system mistakenly reopened a balance, generated a final-cycle correction, or if the bill is simply an automated error tied to the old account history. Once I have those details, I can track down exactly where the charge came from and make sure it’s corrected so you don’t receive any more unexpected bills. As a friendly heads up, please do not share your account number publicly. Thanks for your patience. We’ll get this resolved.

 

 

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