never had access or used the service and were charged monthly for over a year and a half and comcast is refusing to issue any credit

It was setup with Comcast business in 2019 I believe. 

and thank you for your quick response and willingness to help as we have been trying to get this resolved and they keep closing our support tickets and never calling us back. 

You bet! user_7a992e our team is always committed to ensure you get the best possible support. I was hoping to pull up the account and see what we might be able to do. 

Please send us a direct message with your full name, business name, full address, and phone number.

• Click "Sign In" if necessary 
• Click the "Direct Messaging" icon in the top right corner
• Click the "New message" (pencil and paper) icon 
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there 
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list 
• - An "Comcast Business" graphic replaces the "To:" line 
• Type your message in the text area near the bottom of the window 
• Press Enter to send it

xfinity support is not showing from the drop down list that appears. 

user_7a992e you might have to sign out and then sign back in. That way the forum interface is able to recognize that the first post was made, and when you re-log back in, that option will be available.