New Member
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1 Message
need help with multiple services that are not usable and being billed
I started with business internet and mobile. I then added a VoIP line in January. While being charged for this, the be anywhere function is mediocre at best. The call forwarding works partially. So, I connect with my Comcast team and they tell me they can port my VoIP number to a mobile phone. Ok great. I buy a new iPhone. Then I found out that I need to port from a VoIP to a land line and then the mobile, so now I have a bill for another mobile line, a new iPhone, and a landline with an upgraded router. I just now found out (after nearly 90 days) that none of this is possible all while paying an additional $200+ a month on top of my normal bills for comcast. This is absolute insanity and there's no responsibility or swift correction. Hoping someone can help.
Comcast_JustinM
Official Employee
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6 Messages
3 hours ago
Hello @user_0f3350,
Thanks for detailing your recent experience, our team can take a closer look into what may be preventing that port. I'm not immediately familiar with anything on paper that would rule out the possibility of the port over. We'll get to the bottom of this. Please send our team a direct message with business name and service address.
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon in the upper right - it looks like a chat bubble
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Comcast Business Support" in the "To:" line - do not use the Employee's name!
• Type your message in the text area near the bottom of the window
• Press Enter to send it
To expedite your request, we ask that you please include your name, the business name, and the service address
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