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1 Message

Wednesday, August 31st, 2022 1:36 PM

Need corporate email address

I would like an email address for the corporate office so I can file a formal complaint.  Service for business customers is BEYOND ridiculous.  Our business cannot operate without internet access and you can't get a technician to our office for over a week.  We are losing money every day that we can't operate, we have to pay our employees even though they can't work and we have lost patients because of this--not to mention the time that I have had to waste being on the phone trying to get someone out here.  I cannot believe there is not some kind of policy in place for emergencies like this. Again this is BEYOND ridiculous!!!!

Official Employee

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62 Messages

5 months ago

Hello and thank you for taking the time to reach out to us here on our Comcast Business Forums. I'm truly sorry to hear of this experience and I would love to look into it further with you. 

Please send us a direct message with your full name, business name, full address, and phone number. By clicking the "direct messaging" icon in the upper right page of our forum page. Once you click on that, input our shared handle (Comcast Business) to send us a private message.

• Click "Sign In" if necessary 
• Click the "Direct Message" icon in the top right corner
• Click the "New message" (pencil and paper) icon 
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there 
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list 
• - An "Comcast Business" graphic replaces the "To:" line 
• Type your message in the text area near the bottom of the window 
• Press Enter to send it