My Comcast Business Customer Service Agent apparently no longer works at Comcast.

I just tried to email my customer service agent and the email bounced back saying the address no longer exists. I have not received any communication from Comcast Business about this and there has been no attempt at continuity. How do I find out who is assigned to my account now to contact them?

Responses

Comcast_Marcus

Official Employee

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15 Messages

1 year ago

Hello, @user_5270d2, I completely understand wanting to know who to reach for assistance regarding your account. We would be happy to answer all account related questions and concerns that you have. Did you want to make a change with your account today?

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user_5270d2

New Member

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2 Messages

Hi Marcus,

Thank you for the response. I'm looking the the email address of my customer service representative. I have an email with my questions and concerns that I would like to send. I do not feel comfortable sharing service level and billing concerns in a public forum.

Thank you.

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1 year ago

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Comcast_Marcus

Official Employee

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15 Messages

That is completely understandable, and we would be happy to address your account concerns with you privately. While we do not have a specific email address to provide you, we can assist you on our end via direct message if you send one over.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

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1 year ago

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