My bill is wrong and I cannot get them to fix it over and over again

I have been a Comcast Business customer for our business' internet for almost 9 years now.

In January, my bill went up approximately $40 a month for no good reason. So I contact billing support. After waiting on hold, and discussing with billing they transferred me to the "loyalty" department.

The loyalty department ended up making a new deal for me to lower my bill back to $103 a month near where it was before. They sent me a new Docusign to setup the new price for me, I signed it and returned it. It was confirmed to have been received.

In early February, my autobill processed for $140 some dollars. I called Comcast back to find out what happened? They apologized, and said I would be credited $50 and it would be shown on my NEXT bill. I trusted them.

Earlier this morning I got a text message that my new bill was ready and would be autocharged in Early March. It was for $140 or so.

What happened to my $50 credit Comcast business?

Why is my new bull $140 again?

Without waiting on hold forever, and having to deal with their annoying as hell automated service, how can I get a COMPETENT Comcast employee who can actually take care of my issue who also speaks English as a first language?

There has to be a way?

This is getting ridiculous!? Has anyone else experienced this level of unprofessionalism and of them dropping the ball repeatedly?

What can I do but come here and complain since calling them obviously is a waste of time??

PLEASE HELP!?

Responses

CC_Anisa

Problem solver

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348 Messages

5 years ago

Hi there, I am so sorry to see that we have created such a poor experience with your bill. We do appreciate your long time loyal service with us and we are sorry for our delayed response. I know how important this is to make sure that your bill is affordable and you have reached the right team to help make sure that we get this taken care of. Can you please send us a private message with your name, the full address, and phone/account number?

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Serpentius

New Contributor

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3 Messages

5 years ago

I did not.

I heard from a specialist and they supposedly fixed my issue, sent me a NEW docusign, and when I login today my bill is STILL wrong.

Comcast does not seem capable of fixing this issue, they just want money.

After over 10 years with this company, I am appaled and disgusted.

After so many phone calls, wasted time, chats, and messages, I will now take my complaint to the BBB and FTC, not that they will care, since Comcast has the $, the monopoliy, and the lobbiny strength to get whatever they want.

Welcome to American capitalism.

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Serpentius

New Contributor

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3 Messages

5 years ago

P.S. You obviously don't care about my long time service, your canned reply is futile.

You CANNOT FIX THIS ISSUE as has been proven TIME AND TIME AGAIN.

Why even bother trying to contact me when you cannot fi this issue.

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CC_Gina

Gold Problem solver

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421 Messages

5 years ago

It sounds like this has been really frustrating; without a private message with account information I wouldn't be able to review your specific situation, but I might be able to at least shed some light on a few things you mentioned to hopefully put you more at ease.

When a signed DocuSign is received, the account changes therein would need to be applied and depending on the changes (there may be provisioning for things like telephony, for example), those changes might not be applied instantaneously.

The online account also does not update in real-time, there is some delay to it to ensure that the billing information isn't changing throughout the bill cycle (like when new charges are generated, service discounts are applied, etc) and causing confusion to our customers. Changes to the billing may take up to a bill cycle to reflect online.

I hope that helps to clarify the concerns mentioned in your last post but if you change your mind and want us to review the account specifics, we're available in private message as Anisa mentioned before.

We do value you being our customer for the last decade and are always glad to help if you'd like us to.

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