Moving from Comcast Business to Xfinity Residential

I've seen many messages about this same topic and the replies always end with a private message to Comcast Business. So, I would like to get help with getting this done as the Xfinity folks certainly seem unclear how to get this done.

Thanks!

Responses

CC_Gina

Gold Problem solver

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421 Messages

5 years ago

Hi MrBratt and sorry for the delay! The process can vary based on the region but when we ask for a private message in this type of situation we are gathering the private account information (the normal verification information like your name, the business name, the complete service address [including city, state, ZIP, suite number, etc], and the phone or account number), as well as the best contact information to complete the disconnect of the business account so that the new residential account can be started, as well as dates requested and any other pertinent information.

In most cases, the customer will need to contact the Loyalty team at (800) 391-3000 initially so that there is information on file that we can reference. Again, there are regional differences but I would encourage reviewing the terms and conditions for a voluntary disconnection, which are outlined here: https://comca.st/2R3GLWI (you'll want to scroll to the Customer General Terms and Conditions Current Agreement section and click on the link labeled "Services Purchased on or after 4/1/2013" and review Article 5) to ensure that you understand those, since the business class account will be disconnected.

If you have already reached out to the Loyalty team, which it sounds like you have, please send over a private message by clicking on my handle (Comcast_Gina) and sending the above information so that we can assist.

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