Moved locations - Now my payment is not showing

Good Morning,

At the beggining of the month, I moved locations then on 12/6 I paid my bill online, as I have for nearly 3 years now.I logged on today, and saw that I have my full bill still showing as due. I have my bank statement and a confirmation email that this was paid. And for some reason, I cannot even view My Services.

Please assist.