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nm1233
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1st Reply

New Contributor

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4 Messages

Tuesday, March 10th, 2026

mail to comast being rate limited again

Once again I am rate limited in being able to email Comcast customers. SMTP headers review.

This was previously handled under case [Edited: "Personal Information"].

I run my own domain, and that domain sends approximately 8 emails a month to Comcast users. 

This message was created automatically by mail delivery software.A message that you sent has not yet been delivered to one or more of itsrecipients after more than 24 hours on the queue on server206.web-hosting.com.The message identifier is:     1vzgpI-0000000EK9j-1j92The date of the message is:    Mon, 9 Mar 2026 13:03:40 -0700The subject of the message is: Private: Re: [BOD] New Webmaster/WebsiteThe address to which the message has not yet been delivered is:{redacted}@comcast.nethost mx2a1.comcast.net [96.103.145.162]Delay reason: SMTP error from remote mail server after end of data:421 4.2.0 198.54.115.145 Throttled - try again later. Please see https://postmaster.comcast.net/smtp-error-codes.php#RL000003No action is required on your part. Delivery attempts will continue forsome time, and this warning may be repeated at intervals if the messageremains undelivered. Eventually the mail delivery software will give up,and when that happens, the message will be returned to you.

Question

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5 days ago

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Comcast_Linda

Official Employee

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40 Messages

25 days ago

@nm1233 Oh, no. Sorry for the trouble with the email. We're happy to help. Please send us a Direct Message with your full name, business name, and complete service address. 

 

To send a "Direct Message" / "Private chat message" message to "Comcast Business":

  • Click "Sign In" if necessary
  • Click the "Direct Messaging" icon
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
  • - As you are typing a drop-down list appears. Select "Comcast Business" from that list
  • - An "Comcast Business" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it"

(edited)

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nm1233

New Contributor

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4 Messages

24 days ago

Message sent. 

Looking forward to the reply. 

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nm1233

New Contributor

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4 Messages

20 days ago

Following up. I have not received any update.
The ticket shows "assigned" and related to Wifi. Which is decidedly not the situation.

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nm1233

New Contributor

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4 Messages

5 days ago

And, continuing the saga:
The chat team basically said "You need to send less email"
When I pointed out that 1 message per day was about as low as I can go, they closed my ticket. 

The chat person is helpful as they can be, but has basically left me with no choice but to go sit on hold waiting for someone to answer.

They also misconfigured it as a 'wifi issue' when it's decidely not.

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