Linking accounts doesn't work

Question

When I log in to Comcast Business, it shows information about the corporate account. But what I pay for is a linked account for my premises. When I try to link the accounts, I enter the account number that I pay for and the zip code for my premises. But the web site just says that's wrong and says it will allow two more attempts before locking me out. I'm entering the correct account number and zip code for where the service is, can I please get some clarity (without a hostile lock-out threat) about what information is needed so I can see the billing information for my premises?

Comcast_Gabriel · Answer

user_e8f93e, Hi there! I can definitely understand how frustrating that must be when trying to link multiple accounts. Especially when you're entering the information you believe is correct and are being met with lockout warnings. Just to make sure we're following the same process, are you using the steps outlined in this support article for linking accounts here? If so, can you let me know exactly which step you're reaching before you receive the error? Additionally, are you entering the account number and ZIP code exactly as they appear on your billing statement for the service location? Any screenshots of the error (with personal information blocked out) would also be helpful in narrowing down what's happening.

Customer Service

spidaman

Linking accounts doesn't work

Comcast_Gabriel