New Member
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2 Messages
itemized billing
I get the bill electronically but can't access an itemized bill. I will not pay this bill online and would prefer to print an itemized bill to pay by mail. Up until now I have been able to do so. Please change this back to the way it was. Not everyone wants to pay their bills electronically.
CC_Jacob
Official Employee
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869 Messages
9 years ago
Hello cst welcome to the forum,
If it is not showing you the billing details then you will need to enter in your 4 digit security CPNI pin in the section that says enter pin. Do you have that pin?
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cst
New Member
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2 Messages
9 years ago
No, I do not have the PIN.
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CC_Jacob
Official Employee
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869 Messages
9 years ago
Hello cst,
Your CPNI has been reset to you. Please check you email and let me know if you have received it.
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Kiamie6
New Member
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1 Message
9 years ago
Jacob:
I am new to aoutpay and ecobilling as well.
As a business entity, I need to see a detailed bill as well, prior to paying the bill each month.
I have no issie with paperless billing, but I need a more detailed bill than just the total due.
I saw from your e-mail to CST, that you need a pin # in order to review the detailing.
When I requested a pin number to be sent to me, it said that it was unable to do so at this time.
Is it possible that you can send one to me ASAP?
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CC_Jacob
Official Employee
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869 Messages
9 years ago
Hello Kiamie6 welcome to the forum,
I see that your CPNI pin was already mailed to your billing address, did you receive it?
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CC_Jacob
Official Employee
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869 Messages
9 years ago
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