Issues with trying to upgrade XM

Last year I tried to bring both my S24 Ultra (unlocked) and Galaxy Watch over to Comcast Mobile and spent 2 months between you and Samsung to get it solved. I had to send both devices back to Samsung and wait for new ones to arrive, which put me 3 months behind release. I figured this was just something new because I just came on board. 

I received my S25 Ultra yesterday, and of course, Comcast Business Mobile is unable to switch as your system indicates that the imei is not compatible. Your customer service states the system hasn't been updated to log in tomorrow. I log in today, and the same exact issues persist.

This is beyond frustrating and has me considering moving my mobile business back to Verizon. Which is absolutely ridiculous because I paid to have Comcast installed in my home office to be able to bundle and save. 

The issues with trying to update devices with your service is beyond agitating and should not be this difficult.  Any other provider on both the Business and Personal front has no issue with unlocked phones from the manufacturer.  This is really having me look at moving back to Verizon.

Your feedback is appreciated, user_e14f74. What happened last year that you had to send both devices back? Your IMEI number determines whether your phone or tablet is compatible and unlocked. You can check compatibility here. I would be frustrated to if I learned the IMEI was not compatible. Currently, Comcast Business Mobile supports the activation of Apple and Samsung brand smart watches with cellular 4G/LTE compatibility. Watch activation is a slow process and may take up to 90 minutes to complete since it involves Bluetooth pairing, application downloads and cellular setup. The exact amount of time required is dependent upon the applications that you choose to download, and the software version of your devices.