Isis-Retention Ctr-Philadelphia

I just had the worst experience with Comcast customer service. Isis with the retention center in Philadelphia, lied to me saying there was no supervisor and that she would not tranfer me to one. I have never heard of there not being a supervisor around to take a customer's call... that is ridiculous. She was rude and offered no help. I manage 4 or 5 properties with Comcast Business and never had this kind of problem. Is this the norm for Comcast?

Responses

CC_John

Retired Employee

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1.9K Messages

9 years ago

HI Paula> I apologize for the problems you've encountered in obtaining assistance. If you will send me a private message with the business account number and some information concerning the nature of the issue I will follow up with the appropriate Department and assist with resolution.

thank You

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Paula

New Member

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2 Messages

9 years ago

Thank you for reply. I have since forwarded a message to eCare@comcast and received a reply stating that it was forwarded to the Executive Support Line. I hope this is not the norm and was isolated to the actions of an inexperienced agent. When a customer asks to speak to supervisor for an ongoing issue that rep should be obliged to do so. Not keep saying "no supervisor is on the floor" I personally have worked in call centers in my 20's and there is always a supervisor, maybe on another call, but there is one. I have several accounts with Comcast Business and have never had such an issue. I will follow up with eCare.

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CC_John

Retired Employee

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1.9K Messages

9 years ago

HI Paula. Thank you for the follow-up. Please let us know if additional assistance in needed.

Thank You

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