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user_fd5d34
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New Member

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2 Messages

Thursday, June 25th, 2026 6:43 AM

Invoice Download Issue

Hi Team,

I am reaching out to request assistance in invoice downloading. The "VIEW BILL (PDF)" function is not working. Every time we try to download an invoice, it shows an error "UNABLE TO DOWNLOAD FILE. PLEASE TRY AGAIN.". Could someone please check if there is anything on preventing us from downloading the bill? 

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Updated 

13 days ago

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Comcast_Kei

Official Employee

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48 Messages

18 days ago

@user_fd5d34 I'm sorry to hear of the issues you're having with downloading your Xfinity bill. Have you tried clearing your cache and cookies? Another option is to check your popup blockers and try incognito/private mode to see if you're able to download the bill. 

Have you tried to download from a different device?

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user_fd5d34

New Member

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2 Messages

We've already tried all the methods you mentioned and sadly none of them worked.

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14 days ago

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Comcast_Vianney

Official Employee

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35 Messages

 

user_fd5d34, We haven't had reports of this coming in, so we may need to dig around to get this sorted out. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Comcast Business." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

 

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14 days ago

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user_691896

Visitor

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1 Message

I am a different user and i have been reporting the same issue since last year and all you are saying in the call is that theres nothing wrong in your website and saying it might be our computer issue. With different users raising it, isnt it time to check your website to solve the issue?

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13 days ago

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