New Member
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Insolvent Business Closing Doors - Can't Cancel Service, No Option Provided to Fulfill Alleged Terms
My business is closing - no longer operating at the address where I have Comcast service. Despite no mention of ETF in the contract I signed, and the install tech assuring me that if a business closes the contract is voided anyway, customer service rep Brian was not able to close my account. Ticket number CR264786795. I declined to sign a voluntary disconnect agreement. There is no new tenant at that building to transfer the service to. Transferring to my home is not an option without signing a new multiyear agreement, and I wouldn't do business with this scam company again anyway. I have filed a complaint with the FTC and Michigan Attorney General - what other paths should I pursue?
Comcast_Demetrise
Official Employee
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3 Messages
10 hours ago
Hi there @user_51b038 Thank you so much for reaching out. I'll be happy to assist. To get started, please follow the steps below to send a direct message.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
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