Visitor
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4 Messages
Incorrect recurring charges following plan upgrade
btw - I really appreciate my Comcast internet account. Thank you!
But we have a billing problem.
ACCOUNT BILL DATE
14th of the month
ORIGINAL PLAN UPGRADE REQUEST
Call to Comcast 800-391-3000
11min call.
Upgrade service to 50/10 from 16/3
PRESENT BILL
Previous balance $82.90
Payments & Credits ($82.90)
Recurring charges $157.18
One-time charges $0.00
Taxes & fees $0.00
Statement balance $157.18
PROBLEM
WE ARE ON THE DELUXE 50 PLAN @ $109.95 a month +$12.95 equipment
SO WHY THE CHARGE OF $157.18?
NEED TO TAKE CARE OF THIS TODAY OR TOMORROW TO GET THE PAYMENT IN ON TIME.
THANK YOU!
Accepted Solution
jadewinter
Visitor
•
4 Messages
10 years ago
Resolved
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CC_Jacob
Official Employee
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869 Messages
10 years ago
Hello jadewinter,
I'm glad to hear that this has been resolved. Please let us know if any issues come up.
Thank you
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