I'm still payment for an account that does not have a business? Why won't this account close?

Its 10am on Saturday, January 2020! I can't reach anyone on the comcast 24/7 customer service line. I can't make any changes online, and I'm getting billed for a business that is no longer in the original unit. We contacted comcast by phone the day the business was closing prior to leaving for an international flight, and was assured by the associate that all would be taken care of. The cords have been disconnected as well as the phone, cable, internet.
There is another business in full operation in my former office. Yet, I'm still paying my montly fees of over $170 for internet/phone/cable for an old address?! How do I resolve this????

Responses

CC_Gina

Gold Problem solver

•

421 Messages

5 years ago

I appreciate you reaching out, laxstaff. I'd be glad to check into this, it sounds like this has been confusing and I know that I'd want to get it taken care of ASAP if I were you. Please click on my handle (Comcast_Gina) and send a private message with your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any other pertinent details so we can help.

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