New Contributor

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4 Messages

Thursday, August 27th, 2026 2:39 PM

I neee a reverse dns entry created for one of my static ip addresses

The voice system can’t seem to help and I can’t find a way to get to a representative 

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New Contributor

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4 Messages

14 hours ago

Can someone point me to a tech phone number or point me to a web page that lets me request this?

Official Employee

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50 Messages

14 hours ago

Hello, @user_3b7a8f thank you for reaching out over Comcast Business Forums. You've contacted the right place for support, and would like to help with the reverse DNS request. Sorry to hear you're having issues with getting in contact with the support team over the phone, here is a helpful phone number list I found from our website that has contact numbers as well as chat function: https://business.comcast.com/contact

Our team can also assist with the reverse DNS requests, and if any issues during the process I've been able to create a ticket for our advanced support team for assistance. Please let me know which option works best for you to move forward. 

New Contributor

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4 Messages

Thanks, Justin. I'm fine in working with you on the reverse DNS creation - simple request, one IP address, one name. Let me know how you want me to pass you the information

New Contributor

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4 Messages

Justin, I tried posting and the post disappeared from this window. Yes, I'm fine working with you on a reverse DNS request. Let me know how to provide the info.

Official Employee

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50 Messages

@user_3b7a8f thank you for the follow-up, I can see both your replies on my end so wanted to confirm that with you. To continue I'll need to gather some information to locate and verify the account that we don't want here in our public conversation. When you have time, please send a direct message.

 

To send a direct message:

To expedite your request, we ask that you please include your name, the business name on the account, the phone number for the account, and the service address alongside your inquiry so we can best assist.

  • Click "Sign In" if necessary 
  • Click the "Direct Messaging" icon in the top right corner
  • Click the "Start new message" (pencil and paper) icon
  • In the "To:" line type "To:", type "Comcast Business" there 
  • - As you are typing a drop-down list appears. Select "Comcast Business" from that list.
  • - A "Comcast Business" graphic replaces the "To:" line 
  • Type your message in the text area near the bottom of the window 
  • Press Enter to send it