I need to close my account

I was deceived to sign a contract by your salesman, who promised me that the comcast business class was more reliable and faster than the residential class. It turned out it was a big lie.

The reliability issue certainly did not improve. I have had numerous times of downtime. I host a few websites for my clients on a server which resides in my home office. My clients were not happy with the frequent down time.

The network speed did not improve either and worse, it was actually slower than the residential class.

Because of the frequent downtime issues, I had to host the websites on a cloud server. So the business class is useless to me.

Please let me know how to close my account.

Mike

Responses

LaMont

New Contributor

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4 Messages

11 years ago

My friend, join the crowd. I am experiencing a problem with my webmail server and Comcast is telling me the very same thing they've told numerous of other Comcast Business Class customers - "We'll put a ticket in for you to our Tier 2 department and they'll get back to you; it should be resolved". The sad part about it... they said it would take "8 HOURS" before they would have a solution to the problem! What?!!!! Are you kidding me?!!!! 8 hours?!!! I placed three tickets in and still no response. I guess I have to wait for them to get back in from their beautiful weekend off. Unacceptable. I understand what you're going through as they wanted me to "UPGRADE" to a higher speed during my issues with the webmail server... said I would be saving money by going from the $69 package to the $89 package by having a faster speed. Ok, I guess they see me as an IDIOT here or something. This is what they really think of their customers. And even after I told them I didn't want it, they were trying hard to get me to buy into the offer. Shame on them. Check out the other discussions in the forum. You'll see exactly how they treat their customers. BTW, if I were you, I'd contact Corporate because the forums aren't really read by anyone at the top. In fact, I spoke with three different Tech specialists at Business Class support and all three confirmed they didn't know of any issues going on with their servers. WOW!!!

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Comcast_Jon

Administrator

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1.5K Messages

11 years ago

Hello MikeYang,

Welcome to the forum.

We apologize for the issues you had with our business Internet service.

To cancel services customers are require to contact our Billing department as the request has to be verified using private information only available to the Business Owner.

Our Billing Department can be reached @ 1-800-391-3000 option 4 and then 2.

Thank You

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MikeYang

New Member

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2 Messages

11 years ago

Thank you for your post. I did call the billing department and talked to an account executive. Unfornately, they said that I have to pay a heavy penalty (almost the full price of the remaining contract, even higher if you take the time value of money into account).

I explaned the situation to the account executive but he did not care. He told me that I have to pay the penalty no matter what because I signed the three-year contract. There is nothing he can do about it.

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ownersauto

New Member

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1 Message

10 years ago

I am out of contract and went to close my account because I sold the business. The service representative said I had to pay for an additional month of usage even though i had no contract with comcast. what a scam! so comcast plans to fleece me for an additional month when i am not using the service and they are charging the new owners for their new service for the same month. comcast is a horrible company and i will not use them for my new business that i just started. enjoy the one month i guess i have to pay because i am disconecting my home service, the other two business accounts i have, and will not use you for my new business. with all the options becoming available to consumers you would think comcast would try to start treating customers with respect. same ole same ole.

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