I am trying to link accounts, but its not letting me.

Mike_B Hello Mike, I completely understand how frustrating this must be! Trying to link multiple business accounts and running into errors, especially when dealing with outdated user assignments, is definitely a headache. And being transferred repeatedly just adds to the frustration. I'm truly sorry you're experiencing this. Let's get this resolved for you.

Linking multiple Comcast Business accounts can be a powerful tool for managing your services, and we want to make sure it works smoothly for you. Here's how we're going to tackle this with Step-by-Step Instructions:

• Account Administrator Verification:
  • First, we need to confirm that you are a primary or administrator contact on all the accounts you are trying to link. If you are not, we will need to get that updated.
• Removing Outdated Users:
  • To address the outdated user assignments, we'll need to remove those users from the accounts. Here's how:
    • Log in to the Comcast Business My Account portal.
    • Navigate to the "Users" or "Account Management" section.
    • Review the list of users and identify those who are no longer with your organization.
    • Remove their access.
• Account Linking Process:
  • Once the outdated users are removed, we can attempt the account linking process again.
  • Log in to the My Account portal for the primary account.
  • Look for the "Linked Accounts" or "Account Linking" section.
  • Follow the on-screen prompts to add the other accounts, ensuring you have the correct account numbers and authorization.
• Troubleshooting "Account Not Eligible" Errors:
  • If you still encounter the "account not eligible" error, we will need to investigate further.
    • To do this, please send me a private message with your fully name, the companies name and address. 

I know your time is valuable, and I'm committed to resolving this issue quickly and efficiently. Let's work through these steps together, and we'll get your accounts linked.