New Member
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2 Messages
how to resolve a business dispute
How do you get Comcast to acknowledge an issue. I have been shuffled to everyone under the sun. I have voice edge fiber internet, tv and a fax land line. I have been a commercial customer for 15 years and always been on auto pay. When I saw the issue I took it off auto pay I am not ok with paying another additional $424.00 a month. I do not have a second fiber It was sent to escalation but of course they do not have any of the records emails. I would like to resolve this I do not have another 20 hrs. to waste on this. I do not appreciate being told cancellation is imminent when I have been trying to handle this since early in the year. I have paid every month but I am paying what my bill has been with1 fiber line not 2. I tried to send the emails verifying I do not have 2 fiber line to the escalation team after they send me an email , they do not monitor email I was also told to get a hold of my sales rep he has gone MIA and no new sales rep wants my account since I have raised this issue.
Comcast_Ray
Official Employee
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52 Messages
2 hours ago
Hi there, @user_9f4038! Thanks for reaching out about the 2nd fiber line you are being charged for. I was concerns that you said the account will be closed. When you have a billing dispute, the amount shown on the statements would still be due. If the investigation shows there is an error, a credit would then be placed on your account to cover the charges. The account would be interrupted if there is an unpaid balance. Our team does not have access to make any billing changes here. I understand that you have reached out to get this fixed during the year. Have you already tried to reach the billing team at (800) 391-3000?
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