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n944la's profile

New Contributor

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17 Messages

Tuesday, March 3rd, 2020 2:00 PM

How to find out when ur contract is up? I am moving out of state and got 1GBit symmetrical Inet now

I need to know when my contract is up. It's been a few years. I am moving to ouside of Sedona, AZ and already have a symmetrical 1Gbit FTTH residential account installed there at my house from another provider.

 

If I wanted high speed Internet here (and I did) Comcast (only provider at the time) basically forced me into getting a Business account at my house as they refused to recognized our three apartments & my house as residential...even with documentaion from the city stating we are dual zoned. In their computers Comcast has our address shown/listed as within a 'Business Park' here at the local airport in Sandwich, IL. I am moving and already have a 1Gbit symmetrical FTTH connection setup at my new house and need to cancel this service. 


Tim

 

Official Employee

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526 Messages

5 years ago

Thanks so much for taking the time to reach out to us through our business forums. I am sorry to hear that you will be leaving us and I would love to assist with your service agreement questions and concerns. Can you please reach out through private message with your first and last name, full service address and account number or phone number and I will be able to access and provide the answers to all of your questions.