Skip to content
Skip to main content

  • Home

tired's profile
tired
1st Topic
1st Like

New Member

 • 

1 Message

Thursday, November 14th, 2019 12:00 AM

how do I file a formal complaint

can someone please tell me how to file a complaint against the salesman his supervisor and comcast in general. ready to go to BBB and FCC

Question

 • 

Updated 

13 days ago

1.2K

3

ComcastBiz_Support

Administrator

 • 

261 Messages

5 years ago

I hate to hear that your situation has resulted in the need to file a complaint. We'd be glad to gather the information and pass it on for review and resolution. Please click on our handle (ComcastBiz_Support) and send a private message with your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details so we can have this looked into. 

 

-Gina

0

0

user_ae8dc9

New Contributor

 • 

1 Message

13 days ago

Comcast as cheaters and liars

I called Comcast business customer support as they raised my fee again. 

J. Parker from Comcast started to pressure me to buy more Comcast products. When I refused and asked to be transferred to another department for another issue, he just kept me on hold without transfer.

After wasting some time, I hanged up and called Comcast business customer support again, and was told that what J. Parker told me was totally wrong: no wonder he didn't transfer me to another department.

You just cannot trust Comcast and its reps. 

My case # is CR181569959

1

0

Comcast_Sheila

Official Employee

 • 

25 Messages

 

user_ae8dc9 Hey there! Thank you for the details. I would love to help. Thank you for taking the time to reach out to us on our Business forums. Please send us a direct message with your full name, business name, full address, and phone number. By clicking the "direct messaging" icon in the upper right page of our forum page. Once you click on that, input our shared handle (Comcast Business) to send us a private message.• Click "Sign In" if necessary 
• Click the "Direct Message" icon in the top right corner
• Click the "New message" (pencil and paper) icon 
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there 
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list 
• - An "Comcast Business" graphic replaces the "To:" line 
• Type your message in the text area near the bottom of the window 
• Press Enter to send it

 

Like

Reply

13 days ago

0