How can I reopen a closed ticket?

That's great to hear! When working in Government or other large business locations, we do want to work with the facilities manager to gain access to the locations needed for repairs. Your Comcast Business support contact should be able to reschedule, but we are here to help as needed. 

How do I determine my support contact?

Your business contact is normally assigned to the building and goes through designated individuals. We'd love to take a look over the account if possible and help get that visit re-scheduled. 

Please send us a direct message with your full name, business name, full address, and phone number by clicking the  "direct messaging" icon in the upper right page of our forum page. Once you click on that, input our shared handle (Comcast Business) to send us a private message. Click "Sign In", if necessary 
Click the "Direct Message " icon in the top right corner Click the 
"New message" (pencil and paper) icon
 
The  "To:" line prompts you to "Type the name of a person"
Instead, type "Comcast Business" there 

- As you are typing a drop-down list appears. Select 
"Comcast Business" from that list 

A Comcast Business" graphic replaces the "To:" line 

Type your message in the text area near the bottom of the window 

Thanks Alfonso. I just submitted a message.