New Member
•
1 Message
Hit with Early closing fee of $945
I closed my business after business wasnt paning out due to homeless people camping in front of store and recent break in theft. I terminate my contract and i was hit with $945 dollar in ETF fee. When i signed up nothing was explained to me about early ETF fee. Not fee was mentioned on the contract except small inscription that say early cancelation might appli ETF. Which has one sentence at the bottom. If they explain to me when i signed up i wouldn't even considerer this option. Comcast business is big SCAM.
Comcast_Seth
Official Employee
•
10 Messages
5 days ago
Hello RavenHK 👋 First and foremost I'm sorry to hear about the unfortunate situation with your business, and I'm wishing you the best of luck in any future endeavors! We infinitely appreciate any amount of time you've spent with the Comcast Business family, so I'd love to offer any help I can regarding the early termination fees you mentioned. While those fees are disclosed in our business agreements, I can definitely take a look at the account for you to verify everything is reflecting correctly.
If you could send our team a direct message with your full name, the name listed on the account (if different), the business name on the account, the phone number for the account, and the full the service address, we can get started from there 👍 To send a direct message:
• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.businesshelp.comcast.com/direct-messaging
• From there, click the 'New Message' icon. In the 'To' field, type ‘Comcast Business’.
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.
0
0