New Member
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1 Message
HELP
I am the Primary Administrator of our Comcast Business account. I am unable to delete a regular user. After confirming deletion, the system displays "Sorry, something went wrong. Error loading information." The user remains Active. I also cannot get through your telephone automated attendant. Please help remove or deactivate this user, confirm access has been revoked, and open a support ticket for the account-management error.
The 800 number is not working
Comcast_JohnG
Official Employee
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60 Messages
22 hours ago
Thank you for reaching out to our team here. I am sorry to hear you have not been able to get that issue resolved on that account as yet. I will be happy to look into that further from here for you. In order for me to do that I will have to ask you to send me a direct message with your name, the account name and the complete address for the service. To send a direct message. • Click the "Direct Message" icon in the upper right - it looks like a chat bubble
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Comcast Business Support" in the "To:" line - do not use the Employee's name!
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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