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user_a17b56
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Monday, September 16th, 2024

Hello - my comcast static IP is on a blacklist of a block of ip's. How do I resolve?

Hello - my comcast static IP is on a blacklist of a block of ip's.  How do I resolve?

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2 years ago

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Comcast_AmandaB

Official Employee

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41 Messages

2 years ago

 

user_a17b56 Thank you so much for help with your IP. If you have been blocked/blacklisted by our security team you may have received and email from us with more information on why. You can also reach out to them directly in a few ways. If you check out their page here our Customer Security Assurance team will be able to better assist. 

 

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user_a17b56

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I havent been blacklisted by comcast that I can tell, but my IP is in a block of blacklisted IP's on UCEPROTECT network.  

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2 years ago

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Comcast_Alyssa

Official Employee

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62 Messages

Thank you for clarifying @user_a17b56 that you haven't been blacklisted but your IP is in a block of blacklisted IP's, we appreciate it. I would recommend reaching out to our amazing and dedicated Customer Security Assurance (CSA) team. They can be contacted directly at 1-888-565-4329 and their hours of operation are 8:00am - 12:00am EST, 7 days a week.

 

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2 years ago

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