New Member
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1 Message
have not received refund
Account [Edited: Personal Information]
We moved our four AT&T mobile accounts to Xfinity about six months ago and were promised a monthly rate reduction of $20/ mo on our Comcast Business account. We have still yet to receive this, despite monthly calls to find out why not. Each month we were promised it would show up on the next month's bill. Never did. Most recently we were promised not only that monthly reduction, but a refund credit of $120 for the past months where we never got it. We were given ticket # [Edited: Personal Information]. Called the latest agent back and was told it would take another 20 days to process the error.
Not holding our breath. Next step is to file complaint with FCC.
Comcast_Demitrius
Official Employee
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27 Messages
17 days ago
Hey @user_fb89e4, Thank you for reaching out through our official Comcast Business community forums. We would be more than happy to look into the Comcast Business account and billing.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Comcast Business” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.
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