have been trying to get a payment extension

Hi there, I would be happy to help with your payment arrangement concerns. Can you please send a private message with the phone number, full address, and your name? 

Edited for Personal Information. 

I apologize, Crystal. I can't seem to locate your account. Do you happen to have the account number? If not, the MAC Address of the Comcast Business Modem will do.

I apologize, I should have specified to send me that information in a private message. Please delete your last 2 post and send me a private message with the same information. If you're not able to delete it, I can do it for you.

Edited for Personal Information. 

I went ahead and deleted that post for you. Please send me a private message with your first and last name, phone number, and address including the city, state and, zip when you're available. To private message me, please click my name and then "Send this user a private message" located on the right side of the screen. If you're still having issues, let me know.

Do you see the option to send me a private message when you click on my name?