New Member
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Government shutdown not allowing payment
No one I've spoken to seems to understand that we cannot pay our bills until the government turns on the funds. Not to be insensitive but the three people I've spoken to hardly spoke English and only stuck to a script that obviously did not allow for government shutdowns.
What is the process for informing Comcast that since we are in a shutdown, we are unable to pay our bills? Also, why is it EVERY TIME I call, the representative argues with me about us having two accounts? You customer service leaves quite a bit to be desired.
Comcast_Kam
Official Employee
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3 Messages
4 days ago
@user_873ce6 Thank you for visiting our official Xfinity Forums Community support page!! We greatly appreciate you taking the time to reach out during this difficult time of the government shutdown. I would be more than happy to offer my assistance looking into this further for you.
Please send us a direct chat message with your full name and complete service address to “Comcast Business”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Comcast Business" in the "to" line and select "Comcast Business" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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