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New Member

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3 Messages

Sunday, September 29th, 2024 5:01 PM

Got mistaken with the bill

I have been use Comcast business over 8 years but lately my bill is charged over than what I sign up for.I was calling but they were never fix the mistake and always wanted the customers to sign for anther contact.I have only internet paid$246.61 but when I sign the contact on February they said:142.95 and until on April my bill was:246.61,i called they said they will fix it,they never did.I called them again they put me in contract with $122.95 but I never charged with the amount I sign the contract.They always charged $246.61 for internet.Bad business.

Official Employee

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31 Messages

7 days ago

Hey there, @lucy! Thank you so much for reaching out to us here on the Comcast Business Forums. I am very sorry to hear about the experience with the billing differences. We would be happy to look into all the details with you and make sure it is fully resolved. Can you please send us a DM?

 

Please send us a direct message with your full name, business name, full address, and phone number.
 
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon in the top right corner
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
• - As you are typing a drop-down list appears. Select "comcast_business_community" from that list
• - An "Comcast Business" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

(edited)

Official Employee

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51 Messages

@lucy, please send your account information to us via Direct Message following the steps below. Thank you! 

 

To send us a Direct Message;

  • Click "Sign In" if necessary 
  • Click the "Direct Messaging" icon in the top right corner
  • Click the "New message" (pencil and paper) icon 
  • The "To:" line prompts you to "Type the name of a person". Instead, type "comcast_business_community" there 
  • - As you are typing a drop-down list appears. Select “comcast_business_community" from that list 
  • - A “comcast_business_community" graphic replaces the "To:" line 
  • Type your message in the text area near the bottom of the window 
  • Press Enter to send it

New Member

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3 Messages

My account number: <Edited> 

(edited)