Getting in Contact with Comcast when needed

Time after time we struggle to get in contact with Comcast Busniess Support when needed, the Chat seems to never be availble and right now I have spent 40 minutes to be able to talk with any agent - this when you again have a 100% outage and no updated Outage Infortmation. When we have an outage we need to drive for some 10-15 minutes to get a Signal on the Cell Phone, then spend 40 minutes on a broken Phone system (800-391 3000) you ask us to enter the Phone # on the Account and then the Call is Hang Up. Then calling back through the menus - rellay smart to advice customers with an outage to use the Web !!! I enter the Customer Number only to cut of halfway with a message that the Number is wrong. Looking through the contract signed ayear ago, you have only delivered on one item - you have in a very unprofessional maner reminded us that we need to pay for the Service for 2 years - the Promised Speed is never beyond 50% of what the contract states, the Cost has never been the Contracted amount, it was sold that we would save money over Comcast Residential that we replaced - but forgot to explain that we could not have TV included - you thrive as a monopoly and abuse it!.